Help Center

Currently, Charlie Bean only ships to the continental United States.

For expedited shipping options, please contact Customer Service at 1-877-887-8119. We would be glad to assist!

Yes, your shopping cart will automatically combine products with the best shipping rate.

Yes, please use our “Track my Order” on our website.

Yes! If your address is in the state of Oklahoma, you can select “Will Call” as your shipping method when checking out. If your address is located out of Oklahoma, please give us a call to place your order.

We are located at 4020 Will Rogers Parkway #900, Oklahoma City, OK 73108. 

We are unable to ship to PO or APO/FPO boxes at this time. FedEx requires a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact us before placing your order.

Our shipping rates are based on weight and location. We do our best to pack and ship efficiently to save you on shipping. 

A lift gate is a motorized platform attached to the back of the truck that will physically lower your order to the ground. The truck driver will place your order on the ground using the lift gate, and then you are responsible for bringing it inside. Tractor trailers used to deliver common carrier shipments are 56” off the ground. These trailers are designed to unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift, and the item is too heavy to remove from the trailer by hand, then you will need a lift gate. Please contact Customer Service if this is something that you are needing a quote.

Currently, we use FedEx Ground and Home Delivery. FedEx Freight quotes can be generated upon request.

In-stock orders are shipped same day if placed before 11 AM CST. To check on your order status, please visit “Track my Order” on our website or contact customer service.

Yes, please call 877-887-8119. Our business hours Monday – Friday from 9 am – 4 pm CST.

Yes, please contact customer service at 877-887-8119 or orders@charliebean.com to check if the order has been processed. Since some orders are processed on the same day they are received, please notify us as soon as possible. An order can no longer be cancelled once it has been processed and given to the carrier.

Please use our “Track my Order” on our website or contact customer service.

If you need to add or modify your order, please contact customer service at 877-887-8119 or orders@charliebean.com to check if the order has been processed. Since some orders are processed on the same day they are received, please notify us as soon as possible. 

We would be glad to assist. Contact customer service at orders@charliebean.com or call us at 877-887-8119.

Shipping times vary by location. Typical shipping time in the U.S. is 2-3 business days.

If you want to be sure that the product you are wanting is in stock, please give us a call at 877-887-8119 or email us at orders@charliebean.com.

No – you can order in any quantity that you like. There are discounts that occur at spend levels though. You can check out our discounts at https://www.charliebean.com/pages/discounts. 

Please contact us at orders@charliebean.com or call us at 877-887-8119.

Please contact us at orders@charliebean.com or call us at 877-887-8119. If possible, snap some pictures so we can assist with the carrier claim. We do our best to pack and protect all the orders we ship. Unfortunately, damages do occur through the carriers we use.

We do our very best to ship everything out in one shipment. This means, we combine shipping on all orders so that we can get you the best rates possible.

Due to health and safety concerns, consumable items cannot be returned. This is our policy to ensure all customers receive the best product possible.

While we do reserve the right to charge a restocking fee, we believe in taking care of our customers. We will do our best to satisfy any needs.

For exchanges, please contact Customer Service at orders@charliebean.com or 877-887-8119.

For returns, please contact Customer Service at orders@charliebean.com or 877-887-8119.

You may return an item if the order was placed in the last 30 days and the product is unopened. Please contact Customer Service if you have any questions or concerns about your order. They can be reached at orders@charliebean.com or 877-887-8119.

Registration is easy. Simply click “Create an account” on the top right hand side of any page. We do not require registration to place an order, although we do recommend it.

Please visit https://www.charliebean.com/account/login and click “Forgot Password”.

We encourage all customers to register for an account. An account will allow you to see order history, track a shipment, and reorder quickly.

If you are interested in employment, please email hiring@charliebean.com for more information.

You can contact us at orders@charliebean.com or call us at 1-877-887-8119.

Charlie Bean has been in business since 2007.

Our phone number is 1-877-887-8119.

We are located at 4020 Will Rogers Parkway #900, Oklahoma City, OK 73108. 

We do not accept those payment options currently. If you are interested in setting up terms, please contact us to receive a credit application.

Yes, you can call in orders to 877-887-8119 or by fax to 405-300-8741. Our business hours are Monday – Friday from 9am – 4pm CST.

We do offer terms with approval. Please contact Customer Service if you are interested in terms being set up on your account.

Absolutely. Our website utilizes the best security measures available to protect our shopper’s information and credit cards. If you have additional questions, please do not hesitate to contact us.

Sales tax is not charged immediately on your order at checkout. If your order requires sales tax, it will be added once your order is placed. If you are tax-exempt, please send your tax documents to orders@charliebean.com.

Samples are given upon request after approval. If you are wanting samples, please contact Customer Service at orders@charliebean.com or call us at 877-887-8119.

If you can’t find an item on our website, feel free to contact us at orders@charliebean.com or call us at 877-887-8119 and we would be happy to help you find what you are looking for.

We are always running specials. You can visit our discounts page or our social media accounts for additional discounts.

We have promotional materials available to be sent. Please contact us for more information.

We sell to anyone who visits our website. Feel free to look around. Do you have multiple stores or need to order in large quantities? Contact us for information on discounted pricing.

Please contact us at orders@charliebean.com or 877-887-8119.