SHIPPING

• FREE Ground Shipping on Big Train orders of $60 or more.
• With most items you have the option of either UPS or the US Post Office.
• Shipping rates for the items we sell are weight-based.
• There is a built in discount for orders over 200 pounds.
• US Post Office Rates include Delivery Confirmation and insurance.
• International shipping does not include import fees.
• All items ship same business day if received by Noon CST unless otherwise noted.
• Custom Roasted Coffee Orders take 1-2 additional days.
• Restaurant supplies are shipped once a week so there can be up to 5 business days processing time. See individual items for shipping dates.
• All items ship same business day if received by Noon CST unless otherwise noted.

RETURNS

• All returns must be made within 30 days of delivery of item(s).
• Please include packing receipt and contact information on all returned items.
• Charlie Bean reserved the right to charge a 15% restocking fee on all items eligible for return if the item cannot be sold as new.
• All refunds will be less shipping & handling charges.
• All costs associated with returning an item must be paid by the buyer.
• All of our coffees are custom roasted when ordered, therefore, we are sorry but no returns are permitted on roasted coffee when delivered as advertised.
• Any opened consumable item may not be returned.
You must call us before sending back an item for return. No returns will be accepted without contacting the company first.